Cancellation - received £1,800 bill after being told there was no fee
Hi, I left Virgin to switch to another provider during a cooling off period and received an email confirming there would be no early cancellation fee (email received 22 February; switching ref [MOD EDIT: Personal details]). I was shocked to receive a bill totalling £1,800.27 today. I queried the bill with Virgin's customer support team, who confirmed that the amount will be credited back to me, but I am concerned as I have seen no written confirmation. Please can you confirm that this amount will not be payable? My account number is [MOD EDIT: Personal details] (area reference 22). Evan Brandoncharged after cancelling
We recently cancelled our contract after only 3 months or so. Only cancelled because we had loads of issues with the services and we was really fed up. i rang up and complained that they wanted 297 quid for cancellation early they got it lowered to 99 quid. so i paid the 99 quid then a day later 297 quid was took out of our bank. My partner rang up and they said they’ll put it back in the account end of month. Awoken up this morning and another lot of 297 quid been took out. i’ve tried to ring up and get to a human to explain but no. nothing. we were first time customers and what a joke. I just want my money back as it’s so much money lost over services that were never provided.Moving Abroad
Hi, I’m 12 months into my 18 month contract with VM in Northern Ireland. I’m moving to Canada in a month and was advised I would have to pay cancellation fee. I understand about the minimum term in the contract, but I’m wondering if there’s any way around this? It’s one of those things I haven’t budgeted for and will affect my savings for the big move. An agent on the phone said I could get someone to take over my account, but I don’t really understand how that would work. I’ve emailed homemovers@virginmedia.co.uk for advice because obviously I can’t receive the service any more. Can anyone offer any advice please?