Residential address registered as a business address; any help, please?
Hello, I am currently a Virgin Media customer and seeking to establish a broadband service at a different address. Where I currently live (where I do not have Virgin Media services as of yet), it is essentially a block of many flats; my address and flat number in particular do not show as serviceable on the residential broadband address checker, but when I use the address checker for the business broadband packages, my address and flat number (including every other flat within the block) show full availability for a wide range of broadband packages. I took a look at other similar posts on this forum and it seems to be that it is likely a case of address misclassification (where my address and all other flats within my block are misclassified as a business address), but Virgin Media staff will know better than I do. To clarify, there is a building (of which is not a flat) within my block that is operated by a business, but all the flats within my block are solely residential (including my own); perhaps the whole block has mistakenly been classified as a business address due to the presence of this business within my block, but I am unsure. Or maybe business broadband packages rely on a separate infrastructure. Again, I am unsure. I would appreciate assistance on this issue, as I am eager to establish a broadband service at my address. Cheers. 👍Solved103Views0likes2CommentsBusiness address to Residential - help please?
My friend has been a Virgin Media customer for many years, so when she moved home this week, she called to transfer her service to her new address. She has been advised that her address is listed as a business address but offered no help as to how to resolve this. The postcode checker listed other adjacent flats in her block but not her specific flat number. Is there anyone who can advise how to resolve this please? She is currently without Broadband, telephone and TV. Many thanks in advanceSolved187Views0likes3Comments