Missing Sky Cinema
Hi, I am new here. I have recently talked to Virgin Media to renew my contract. i was told that my package would be identical to before and at the same price. The call cut off and I waited for someone to call me back and spoke to a second sales person who reiterated that my package would be identical and at the same price. So ...... we have completely lost Sky Cinema that we had in the last package. I complained during a web chat and I have 2 Complaint Numbers. When I have tracked them, they say that I agreed to the resolution of the problem. This is not true and I still do not have what I was promised. What can I do now ? I am thinking of applying under FOI for audio copies of the phone calls to prove that I was misled. Has anyone done this with VM ? I did it with another organisation and proved I was right ? Lisa
Is it worth a engineer visit
Hi need some advice with what I should do next please I recently had a contract in my own name and details so I had to wait for all the new equipment to arrive It came on the 23rd and I was unsure if I should of done it myself or not but I have installed the new equipment and disconnected old services as they stopped working on the 22nd of may anyway so I turned it all off and removed the old equipment I have had a message yesterday from virgin saying my my new services are now active to start using them. And I am using the new equipment and new services but I have no working TV I do use other devices to watch things from off the virgin media go app Would It be worth keeping the engineer visit I have for the 26th though to look at all the wiring and the set up in my home because there so many wires and I wondering if the engineer could get rid of the ones I don't need because I can't work out witch ones I do and don't needAccount problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keep
Helping 79 year old neighbour who is being charged £91 for services he doesn't use
Hello - please can you advise? Found out my lovely 79 year old neighbour and his wife are paying £91 a month (£83 for package and £9 for calls this month) for services they dont use. He is out of contract but doesn't recall when this happened. All he wants is to keep his phone number and have a good broadband for wifi in the house and his smart TV. Turns out he got a tv box in the post a few years ago and it is in the box. I think he was missold. I called Virgin with him. It took almost an hour to get through and then the woman on the other end didn't seem to understand the problem and talked over me and him offering him a better tv package for £81... I was simply furious and can see how our elders can get so confused. After 40 mins I asked to speak to retentions and got another woman who kept offering just broadband for £55. For context I have mix bundle, phone and high speed broadband at my house for £42 a month - Online a 'new' customer can get just the broadband for £23 - she offered the phone and broadband for £55.00 This is daylight robbery and I will not settle for my friend and neighbour to be scammed - what can I do next? Is it possible to speak to a UK retentions team and see if they can undertand how horrendous this situation has been taking SO much from a very vulnerable customer? Thank you in advance - I am steaming.....