Weeks waiting to disconnect previous owners
Hi, It has been weeks trying to get virgin to activate my new broadband but there is a hold up as the previous owners still have an active line. I have repeatedly contacted you over chat and phone and I have been advised multiple times that the previous owners would be contacted and I would get an update within 24-48 hours but I never hear back from you. I have actually been in touch with the previous owners who said they were chasing you themselves to deactivate the line - so why is nothing happening? Thanks, Magda