Forum Discussion

magda1256's avatar
magda1256
Just joined
2 months ago

Weeks waiting to disconnect previous owners

Hi,

It has been weeks trying to get virgin to activate my new broadband but there is a hold up as the previous owners still have an active line. I have repeatedly contacted you over chat and phone and I have been advised multiple times that the previous owners would be contacted and I would get an update within 24-48 hours but I never hear back from you.

I have actually been in touch with the previous owners who said they were chasing you themselves to deactivate the line - so why is nothing happening?

Thanks,

Magda

active line
previous owners

1 Reply

Sort By
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey magda1256, thank you for reaching out and a warm welcome to the community we are sorry to hear that the old tenants are still active.

    We would advise for you to tell them to reach out to us directly so we can look into this, once there connection has ended we then can look into yours.