No Account Number or Welcome Email
Hello. I recently took out an order on Monday to join virgin media services. This was all done over the phone and I was not asked to provide an email address. As a result I have not received a welcome email and obviously don't have my first bill yet which means I don't know my account number / details. I want to track where my kit is as it is supposed to be delivered today but I have not received any texts to confirm this! Without knowing my account number I'm unable to call for help or even set up an online account or the app to check where my order is. Very frustrating and any help would be much appriciated. Thank you.