I can't find my account number
I have been logged out of the virgin media app and when I'm trying to sign back in I can't get passed the link part as I don't K ow my account number! I have looked through my emails and also the contract document email and I still can't find it. I rang up to pay my bill and passed security but I got told they couldn't tell me account number! What else can I try?
Virgin Media accessible on main road but not our road.
Hi, I've recently moved into a new flat in a converted house and I'd love to get virgin fibre currently the only broadband suppliers offer FTTC (~60mbs) and my address is listed as inaccessible. The main road which my road branches off (a gated community area) gets virgin fibre but my road doesn't. I'm wondering if the inaccessibility was due to lack of access to check the site or if it is actually inaccessible (I can follow the BT lines down to my flat) and if this needs a survey or engineer. I've checked with the landowner, block and ground management and they're happy for virgin to fit fibre to the building but I'm not sure what I can do, the sales teams have told me its not possible. Thanks!