Access Denied since moving to Hub 5 (1gig)
Good morning, We recently upgraded our broadback package from 125mb to 1gig. With this we were upgraded from a hub 3 to a hub 5. This was delivered on the 6th June. New package was also due to start on the 6th. Swapped hubs over Saturday (7th) morning and no internet. Rang support who said service needed to be activated which they did. Supposedly. Still no internet. Multiple reboots and resets later, still nothing. Enginneer came on the Tuesday. Installed another new hub. Change wiring, checked exchange and updated what could. Still no internet, even though line suggests it is getting 1.2gb down. Multiple tickets with support and engineers are saying its an activation issue. Support are saying we need an engineer. We have now have 2 engineers but are still not getting any internet. It has been a week now. When log in to hub admin portal, internet is showing Access Denied . Networks Tools is showing Unsupported. Dont know where to go next. Been a week and I work from home and need internet. Anyone any suggestions? Kind regards, ChrisSolved60Views0likes4Comments