Volt Internet Speed Boost Not Applied
Dear team, We have activated Volt benefits over 14 days ago and on the virgin media app it does show that a speed boost has been applied (1GB) however, a speed boost has not in fact been applied as per multiple internet speed tests. I believe it is because we have an old Hub and not the new one which is needed for 1GB internet speed. Please could someone urgently assist in helping and arranging a new hub for us so that we can utilise our upgraded Volt benefit speed boost. Kind regards.