Stuck in O2 contract after Virgin cancelled order/installation
I order the £70 offer Virgin Media volt package on 13/12/23 (£45 TV and broadband, £25 O2), the Sim came within a couple of days of the order, the original installation date was the 29/12/23 this was then moved to 18/01/24 which is fine. I then received an email on the 15/01/24 saying my order has been cancelled by the construction team. I'm not stuck in an O2 contract which O2 want over £400 to cancel due to the cooling off period of 14 days being exceeded. I've been unsuccessful negotiating with O2 and as it was Virgin that sold me the service I would like them to cancel the contract and ensure I will not be charged and maybe even refund the 2 months of O2 i'll be paying for, I've yet to activate the SIM card as it was really unwanted it was just a sweetener for the package. Is it possible to report this somewhere? as I feel it was sold as a package deal and the package hasn't been delivered as sold or delivered at all to be honest.Need to book an engineer to replace brown box outside my house
Hi My brown box has came off the wall and all the wires are on show, I have tried to call Virgin media but cant get to speak to anyone to report the problem. It is currently covered in masking tape. If anyone from Virgin media sees this message could you please contact me. Kind Regards