Virgin media account - email authentication failed
Hi, hopefully someone can help. I've had a virgin.net email for 20+ years and it's just suddenly stopped working. Last year I got the email that VM were going to delete my email. However, as I have VM Broadband they were able to keep it & migrate it across to an active account. I was told nothing would happen to my email address and keep login in the same way using my virgin.net email address. On Monday it was working fine, since Tuesday 18 I have had an Authentation Failure with the error message of mail server imap4.virgin.net is not responding. I was able to login into the VM webmail using virgin.net on Monday, now I can't. I was able to login into my VM account app using my virgin.net email, now I can't. I've called VM customer services that say that Virgin do not manage any email domains now and so they cannot help reset the password or locate my email account and that I should speak to Talk Talk (even though I am not a Talk Talk account holder) I called Talk Talk customer services they say they do not manage any virgin or ntl email addresses/domains... Anyone had the same issue this week where emails have suddenly stopped. Would be really helpful to find out if there is a quick fix or we all need to get a new email address as the virgin domain now does not exist...?