Virgin TV Go App not working after the recent upgrade
Since the recent upgrade to the app, I now get the message 'If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package'. This app has been working for years, and as far as I know I'm on the top package. The TV Control App works fine. I have a V6 box and am trying to use the app on various IOS devices, all with same issue. I've tried to get this issue resolved via online chat, but as usual that doesn't get it fixed, so I'm hoping the Community route may find a solution. I'm assuming it's something to do with the app being setup for a 360 box, rather than v6, but who knows. All I know is that it stopped working after the upgrade. I've deleted the app and re-installed it numerous times on different devices, and rebooted the V6 boxes and hub lots of times too. Any assistance would be good at this point! Thanks in advance...826Views0likes3CommentsTV control app not working after renewing contract
I renewed my Virgin contract last Wednesday. Subsequently I have lost the use of the TV control app on both iPad and iPhone. It gives the error message that I have signed in successfully but no valid TV account can be found. VM confirm the new contract has been set up and it shows on my Virgin media. In relation to the fault they only suggest reinstalling the app. This does not solve the problem. I have 2 V6 boxes and declined 360upgrade at renewal. Can anyone suggest the way forward now to get the app back working again?Solved2.4KViews1like15Comments