V6 upgrade menu option absent
Just replaced a Tivo box with a new 360 Minibox, and am trying to update my V6 box to Virgin TV 360 via a menu option. The menu option, as portrayed in the guide, doesn't exist, and still hasn't appeared 24 hours later. The only thing below the Help&Settings option in the Home menu is at present an advert for a boxing match---the sort of thing that appears from time to time---and I can't scroll below that. (The advert may of course be irrelevant, but perhaps worth mentioning.) I've rebooted the V6 a couple of times, and even done a factory reset, but the problem persists. The Minibox is working fine, but says it can't find a hard-drive. I presume this is because it's finding the V6 while looking for a 360 box. Very frustrating. How do I resolve this?