Account not found when trying to log in
I enter my details into the My Virgin Media app as they appear on my bill when trying to log in, and it tells me that this account does not exist. After looking on these forums its obvious that this is not a unique problem, and I really need this resolved soon as I need to check if there is any outstanding payments that need to be made ASAP. Could do with getting in contact with a staff member soon as this is giving me a lot of grief.Disconnected and need help
I have had no virgin media letters so I have no correspondence to my virgin media account, using a virgin media website to see if there are any outages in my area, I found out I have been disconnected with again no letters or emails.. This is worrying as having broadband keeps me linked with everything and everyone important to me, my mobile thankfully has data it's how I write this. I am distressed because without the appropriate information in front me of me I cannot confirm vital information, not can I access my account. Though my address is verified as being a member with virgin, how do I sort this out?URGENT! I never got my account nubmer via email and the installation guys come tomorrow.
Hello, I never recieved my contract with the account nubmer but I got a text from the instalation team to install my internet tomorrow and I need to create an account but can't without an account number and I cant go through to customer support either without one. I will have a new broadband. Please help! Thank you and kind regards.Urgent escalation of incorrect credit report needed
Hi, I have always paid my bill via direct debit, in full and on time. Virgin logged a 'default' on my credit report for December 2023, but this is not correct; the January 2024 credit report shows a settled balance of £0 but this doesn't rectify the mistake. Because now I have a missed payment flag on my report which is untrue. After calling up & agents confirmed this is a Virgin mistake, I have emailed creditfileamendments@virginmedia.co.uk with all relevant details but their 21 day reply time is not good enough - I urgently need this matter to be escalated as I have an offer accepted on a property and need to submit a mortgage application ASAP, early next week at the latest. This means that I need Virgin to issue an expedited redaction of the missed charge to Equifax, Experian and TransUnion. This process needs to be started immediately as it is Virgin's fault entirely and my property purchase will suffer if this is not fixed immediately. Please escalate this by the end of the week and make sure that the credit marker is adjusted through the fast (1-2 day) vs slow (3-5 week) process. Thanks for any help from staff reading the forumCredit File Amendment urgent help needed
I have requested the credit file amendment over am email as explained on this forum with all the background information on 12th of Feb, it been a lot more than the 14 days standard time of response. No-one has acknowledged the receipt of my request/email to reassure me that they will be looking into it. It has hindered the progress on my mortgage application, does anyone have a contact telephone number to the concerned team so I can reach out to them directly. Any help would be greatly appreciated.Credit File default
Hi Steven, I've had a credit application declined yesterday for a mortgage due to an incorrect default placed on my account by Virgin Media. I've confirmed with Virgin and the debt collectors they sent that the account is actually zero balance. I have already emailed the creditfileamendments team as above. However, I am currently at risk of losing my property purchase unless this can be resolved in the next day or so! It is urgent that this email is escalated as the 21-day waiting period is too long and the ramifications to my personal and financial life are happening presently. I have already lost a lower interest rate due to the delays on this. Any help in expediting this process would be greatly appreciated, I'm sure you can sympathise that it has been quite stressful to potentially lose our future home over a credit file error. Thank you for your time, LukeDefault in my credit file
Hi, Recently, I discovered that there is a default mark on my credit file that is associated with my Virgin Media account. I have diligently maintained my account and I have requested for a disconnection many months ago and I was told that the retention team will call me. I haven't received any calls but got an email in June saying I have an outstanding amount of 76.62. Meanwhile last month there was a default placed in my credit file without serving me a default notice. I was waiting for the Virgin team to call me to discuss and I was about to come back as a customer again. I also had a chat with Virgin Media customer care and they promised me that if I pay the outstanding they will remove the default from credit file, also asked me to send a mail to creditfileamendments@virginmedia.co.uk I did sent them a mail and got a response that they will update my credit file as satisfied which is unfair. Can anyone help me with the process to escalate this as they have the recordings of my previous conversation and their promise.