Internet drops out almost every day
Hi, Since upgrading to the new GIG1 package, our broadband has been dropping offline randomly, mostly in the evenings. Sometimes it takes a good 10 minutes for it to come back online. This is becoming so often that we're becoming frustrated as a few of the important devices take some time to come back online. This imapcts WiFi and hardwired devices. The modem logs state the below when this happens: 28-08-2025 20:22:24 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=MAC1:HERE;CMTS-MAC=0MAC:2HERE;CM-QOS=1.1;CM-VER=3.1; 28-08-2025 20:22:24 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=MAC1:HERE;CMTS-MAC=0MAC:2HERE;CM-QOS=1.1;CM-VER=3.1; 28-08-2025 20:21:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=MAC1:HERE;CMTS-MAC=0MAC:2HERE;CM-QOS=1.1;CM-VER=3.1; Looks like there's some issues with the maintenance attempts. Can someone please look into this and ask the relevant team to resolve this issue? Thanks,
Lots Of Timeout Errors
Hello all, I have factory reset my Hub Today, as Microsoft Teams seemed very slow and the general usage of the Internet. I have had a look at the logs and there are a lot of Timeout Errors. My Power Levels also don't seem right and this is after a pinhole factory reset (held for 60 seconds). Please can someone have a look at Virgin's end and also my errors /power levels?