Hub3 red light on permanently
Hi, could I have some help from a team member please? I have followed all of the tutorials hope my hub 3 but two problems remain i) the red light is on permanently (it’s upright, has airflow, I’ve reset it by power cycling and by a pinhole reset) but once it finishes it’s POST and connects it goes to red light on ii) the wireless coverage barely covers 1/3 of the house and is intermittent for a number of devices (whilst being fine for wired connections). Id appreciate some human help as even Terri BOT has crapped out on me when it tries to transfer to WhatsApp. I’d appreciate so me help quickly as my kids need access to do their school home work. Thanks, DRed light on Hub3, but technical support insist no problem
We have had a continuous red light on our Hub 3 for several weeks, and we have had a series of drop outs and reconnections. The online tool identified an issue with the Hub. Virgin technical support advised that they could see an issue with the Hub, rather than the network, and monitored it for several days, plus asking me to do a hard reset. After this, they advised that they could not see any issues since the previous week and advised that, even though the red light is still showing, there was no point in sending an engineer as they would simply say that the Hub was working normally. Nevertheless, we are left with a continuous red light, which I understand is an indication of the Hub overheating. (It has plenty of ventilation where it is located.). This is obviously of concern. Can anyone advise where to take this issue next?