Discount Ending & Extortionate Early Temination Fees
Really shocked to get an email in the last few weeks with a June Bill that showed my charges were going from c£46 to £112, this was a result of an 18 monht discount falling off (this 18 month point is key). Clearly I dont want to increase my charges by so much so have asked about other options. After speaking via chat on 2 occasions I have been offered slightly better deals c£90 but critically for a service that I did not ask for or need (a larger TV offering and faster broadband). As a result I have explored other options, as a result of seeking option at a competitor I received an email from VM to state that my early disconnection fee would be £662.74........ Its worth saying that my contract started in Dec 2023 hence the 18 month discount ending at end of May 2025. However when I moved house in July 2024 (using the VM move house process) VM have seemingly started my contract length again - albeit I did not get a new contract to state this and clearly my discount was not amended or extended at this time. This service has bee wholly inadequate and would appreciate support in understanding next steps. I am merely looking for a comparable package (or in fact reduiced as I could have a smaller TV package) however with prices anywhere from 100-150% increase is not workable). Has anyone else had issues with contract dates being out of sync with contracts actually provided as a customer) or can Admin support a sensible resolution Thanks
Change of account holder during the contract dance
Hi folks, Been with Virgin Media since about 2012, and unlike most it seems - touch wood - I've barely had any issues. Every 12-18 months, I phone up, we do the old 'will he cancel, won't he cancel, here's a deal' mating dance - and everyone goes away happy. However in this instance, there's a slight spanner in the works. My wife and I are in the process of separating, I'm moving out, so we're trying to unpick things as easily as possible. Our old contract ran out 11th April. Usually, I'm there on the ball 30 days prior ready to give the old heave-ho as per usual. However this time, I've held on a bit due to the uncertainty of the current situation. I'm still living here until a suitable property pops up. However in them two months, the bill for our M500 Broadband only has gone from £36.40... to £41.80... to £75.07! Whilst I'm trying to be as flexible as possible here, I'm not paying out over double for the same service, whether it's another month or 5 (ideally less given the situation, but still). I'd hoped by this point YouFibre would be on our street (they have been two streets over for the last year) or wherever I move - and it would be a fairly straightforward 'thanks and goodbye' - and it might be, depending on where I move - however my wife and daughter will require broadband here after I leave and they'd prefer the continuity. After speaking to initially from the disconnections/retentions team this morning - I tried explaining my situation as clearly as possible. Got spun with the 'best offer' and 'best I can do' offers (£50 and £41 respectively), I asked to cancel. I also asked about whether there's going to be any issues with having my wife join VirginMedia once my account is disconnected. Or about transferring accounts - because in my mind it was not feasible (my mother had this issue a few years ago). Either way, I was told she'd have to wait the 30 days waiting period 'plus notice' (?) - so she'd be without internet for a month. At one point 3 months was even mentioned. Not ideal, as we both work from home a few days a week. So I asked to cancel anyway. I'd always be able to sort something out later I thought - and just get that notice in ASAP. So I asked to transfer to the cancellations/retentions team, as apparently it wasn't actually this chap. Instead, I got put to the Moving team... oh. Anyway, the lady I spoke to was very helpful - however, her information conflicts the first person I spoke to. Apparently yes, I can indeed transfer my account to my wife - and even have her given introductory offers (that were much, much more appealing that if it wasn't for this situation, I'd have re-contracted on the spot). With a new contract, details in her name, no break of service, won't need to send kit back. Great. The other option was for one of us to 'refer' the other and get £50 each - not sure how that one worked exactly as it didn't seem to skirt the 30 day thing. Anyway. I've gone on a bit here - so my questions for the fine community folk are these: Can you indeed change the name on a Virgin Media account given the proviso that the current user isn't under a minimum contract and they will be changing addresses due to change of circumstances? Should the above be correct, would I have any issues getting Virgin Media at a new property when I do move? (Grace periods etc?) And is it actually feasible that during this contract handover, there'll be no break of service and that my wife will indeed be eligible for the 'new customer' offers? I didn't make any decision on the call as of course I'd need my wife there to make sure she's happy and provide her details etc - but I'm hoping to iron this out this evening and call back tomorrow to get things nailed down for them. Shout out to "G" or "Gee" on the Movers team that I spoke to, very helpful and patient. Many thanks for your time 😊