Pre Installation Nightmare - please help me speak to a person from UK field Team
The pre installation was due to be completed nearly 3 weeks ago and every time it has been scheduled no one turns up. I have called about 30 times and everytime going through to a call centre in India who cannot help me and just keep telling me it’s been changed to a later date and wait a few more days. I have raised it as a complaint multiple times and the escalations go no where and no one calls back. I have been told I am waiting for a field audit survey but they keep not turning up and not adding any notes as to why. We both work from home and have no other provider due to only recently moving in. Please can someone advise what I can I do next and how I can try and speak to someone from UK. I am at my wits end with it. I knew the customer service was bad from Virgin but this feels impossible!Long wait for installation – any chance to move it earlier?
Hi everyone, Just wondering if anyone here experienced something similar. I placed my Virgin Media order last Feb 20, and I was told the installation is scheduled for April 2. That’s like, more than a month of waiting. I really need the internet for work (WFH life), and the delay is starting to cause problems for me. I was hoping to get connected way earlier than this. Is there any way to request for an earlier install date? Maybe someone cancelled or there’s an earlier slot available? Would appreciate any advice or help from the mods or other users who’ve gone through this. Salamat in advance!