Contract renewal
Hi, my contract is up in June this year and I recieved a text message with a renewal offer on 28th March. I agreed to this offer and recieved an email with my pre contract documents on the same date. Since then there has been nothing showing on my account confirming my renewal and I have recieved emails stating my contract is coming to an end with offers which are more expensive than the one I agreed to on the 28th of March. I spoke to someone today on web chat who said the agreed 18 month contract from 28th March appears to be lost and they couldn't help me any further apart from offering me a more expensive contract which i obviously declined. I would like the contract that I have agreed to on the 28th March to be honoured as I have proof of two contract documents which have been emailed to me by Virgin Media. Kind regards David EagleshamUpgrade package charging incorrect
I got a SMS to upgrade my package. The deal was great but system is calculating incorrectly for my addons. I have two wifi max pods which is free for me as part of volt but in that contract its been charged £8, £4 / each. i want to get this cleared before proceeding further. How this can cleared by rolling off discount. I will provide my below contact reference numbers. CIS - 100310509391 contact information sheet CSS - 100310509383 contact summary sheet
