Gaming lag on Hub 4 with 250Mb service
Good evening, I've been seeing occasional packet loss on my connection and friends say I am lagging in games. I'm on a 250Mb service with a Hub 4. The speed is usually OK but can drop right down at times to below 10Mb upstream (normally it's 25Mb upstream). I'm connected from the PC to Hub with an Ethernet cable. I looked at the Hub stats which I've posted below. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 3 154750000 5.599998 38.983261 QAM256 3 1 138750000 6.900002 38.983261 QAM256 1 2 146750000 6.300003 40.366287 QAM256 2 4 162750000 5.000000 38.983261 QAM256 4 5 170750000 4.599998 38.983261 QAM256 5 6 178750000 4.099998 38.983261 QAM256 6 7 186750000 3.799999 40.946209 QAM256 7 8 194750000 3.500000 40.366287 QAM256 8 9 202750000 2.900002 40.366287 QAM256 9 10 210750000 2.500000 40.946209 QAM256 10 11 218750000 1.799999 38.983261 QAM256 11 12 226750000 1.299999 38.983261 QAM256 12 13 234750000 1.000000 38.983261 QAM256 13 14 242750000 0.799999 40.366287 QAM256 14 15 250750000 0.799999 40.946209 QAM256 15 16 258750000 0.799999 40.366287 QAM256 16 17 266750000 0.400002 40.366287 QAM256 17 19 282750000 -0.299999 40.366287 QAM256 19 20 290750000 -0.599998 40.366287 QAM256 20 21 298750000 -0.700001 40.366287 QAM256 21 22 306750000 -0.700001 40.366287 QAM256 22 23 314750000 -0.700001 40.366287 QAM256 23 24 322750000 -1.099998 38.605377 QAM256 24 25 330750000 -1.200001 40.366287 QAM256 25 26 338750000 -1.500000 38.983261 QAM256 26 27 346750000 -2.200001 38.983261 QAM256 27 28 354750000 -2.900002 38.983261 QAM256 28 29 362750000 -2.900002 38.983261 QAM256 29 30 370750000 -3.000000 38.605377 QAM256 30 31 378750000 -3.500000 38.605377 QAM256 31 32 386750000 -3.599998 38.983261 QAM256 32 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 96 4K 1840 QAM256 759 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 33 Locked 28 -20.2 1565054768 115 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 37.020599 5120 KSym/sec 64QAM 4 2 43100000 37.770599 5120 KSym/sec 64QAM 2 3 36600000 37.520599 5120 KSym/sec 64QAM 3 4 23600000 37.020599 5120 KSym/sec 16QAM 5 5 49600000 38.270599 5120 KSym/sec 16QAM 1 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 42.1 2K QAM128 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 53.4 5 0 Does anyone think I need to arrange an engineer for these stats please? Only things I can see is roughly a 10dB variance as the power trails off on the downstream channels and the upstream can't maintain 64QAM on all channels. From the main cable in from the road, there is one splitter with two outlets. One is for this Hub 4 and the other for a V6 TV box in another room. That's it. I walked around the house and the cables look in good condition. All connectors are snug on the screw terminals. TV channels seem OK. I'd be very grateful for any advice please. Thank you for reading.