Landline number not ported!
I recently ordered a package phone and broadband at the start of January. I was told it will take 7 days to port my landline number from Vodafone. So i took the 12th January as my installation date. I made the lady aware that i use my landline for my business and it is diverted to my mobile as i am a sole trader. On the 12th January, i got my broadband hub through the post. The broadband was up and running but they had given me a new number. I rung virgin again and asked what was going on. THEY HAD NOT EVEN REQUESTED TO PORT THE NUMBER FROM VODAFONE OR EVEN TAKING OVER THERE BROADBAND SO I HAD 2 PACKAGES NOW. She then requested the port from vodafone and to take over my services from them. I was told this would be completed on the 22nd January (today). Today morning i called myself from the virgin landline and it called my number from the number i was porting so i thought all good. I rung virgin to activate my call divert and when she asked me for my number, i gave my number that was ported and she said thats not the right one. THE NEW NUMBER FROM VIRGIN WAS BACK ON FOR SOME REASON. I called myself again from my virgin landline and it was the new number from virgin and not the number that was meant to be ported (although this was not the case a few hours earlier). Now they are investigating what is going on and my number that should have been ported shows as "number not valid" when i try calling it. What could have gone wrong? I CANNOT afford to lose my number and i am now losing business due to this problem. Any help would be much appreciated as i need this sorting out ASAP.Landline number "mistakenly" cancelled by virgin. I need it back!
Well this has turned into an absolute mess by virgin media and has put my well built up business of over 10 years at risk. My landline and broadband was with vodafone. I took out a contract with virgin media on the 2nd of January 2024 and requested them to bring over my landline from vodafone as well as i use that number for my business since the last 7 years. Virgin said that is fine. I was given an installation date of 12th January. On the 12th of January, i received the broadband hub. I connected it all up and checked the landline and it was a new number. I rung Virgin media and they said this is a temporary number and they will request the port from vodafone, which would be completed on the 22nd of January. On the 22nd of January, i checked my virgin landline in the morning around 09.30 to see if the number had been ported. I did this by using my virgin landline and calling my mobile. The number was ported as i got the call from the number bought over from Vodafone. Then things went wrong. A few hours later, when i again checked the line, the temporary number was back on. I tried to ring the number ported from vodafone and it came up as number invalid. I rung virgin media that same day and was told for some reason the order was completed but then got cancelled and the temporary number back on. I have been calling virgin media and they were first saying 24 hours and now 8-10 days. They have also said there is a chance i could lose the number. I cannot afford this as this is my livelihood. Its my bread and butter, a business ive built up over 6/7 years. I was today told that the number has gone back to BT as they are the owners of the number. I called BT today and asked them. They said when a number gets cancelled, it goes into a quarantine for 30 days, meaning that it randomly does not get given out until requested and any of the providers can request the number for me without a problem. I would really really really appreciate if anyone from virgin media can help me The last 2 nights have been mostly sleepless for me and it is really taking a toll on my mental health as this is my livelihood built over 7 years. I would really appreciate any help. Regards Mr Nisar