Most RecentMost ViewedMost LikesDirect Debit not taken from new customer - urgent help required Hi, I really hope a mod can help with this issue. I have recently moved from Sky to Virgin and I set up a direct debit so my Virgin bill could be paid automatically, I received confirmation of this via email. Today I have received a message from Virgin stating my bill is overdue and they have charged me £7.50 for late payment. No payment has been taken from my bank so I need to know why this happened and how I can be refunded for the £7.50. There are no errors on the direct debit information. What do I do now? Please can someone from Virgin assist? It's been a horrible experience moving to Virgin so far. SolvedHow can I order a new remote? The online link doesn't work and I can't get through to a human on the phone. The remote is totally dead. How on earth do I order a new one, please? 😵💫
