Three Different Installation Dates
I signed for for Virgin on 28 April since then I have had three different install dates my current one on 27 June. I still haven't had any comformation to say that the external works have been completed and I haven't been told why they haven't. Every time I call I'm told it will be done the day before my install date or I get told it will be done today. My current provider disconnected on the 2 July so I could end up with no broadband in which I will just cancel my order and go to another provider. I also Haven't received any compensation for the changed dates. When/If my service gets installed I am still exspected to pay an activation fee which I dont't see why I should when my install date has been changed so many times and I have nearly been waiting two months for the install.
Cheerio @blueyonder
That's me out. I'm giving up my @blueyonder email address after 3 decades. I have been very loyal to telewest and virgin media, bypassing competion offers year after year but, enough is enough. Price hike in April takes my bill to £190 per month in May. I can get the same package + free Disney and Netflix included for 57% less. When are VM going to realise that the card up their sleeve is their product. They would have everybody onboard if they benchmarked a package that was the same for new and existing customers. Everybody would be happy. Yes I had a discount when I joined benefitted for 2 years but since then, it's been the worry of changing that's kept me as a customer.