Working from home with GlobalProtect VPN
I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through a powerline. Around 32 months ago, I moved house and was reliant on WiFi with the new works laptop which worked fine on either 2.4 or 5.0....however, I have since hardwired my office with a direct connection to my HUB into a TP Switch. While everything else off this switch works (personal PC, PS4 and TV) my work laptop which uses GlobalProtect VPN does not connect through a wired connection at all. I've tried adding home support onto my account which has not helped, I've had my work IT team investigate multiple times and cannot source a problem and I have tried to remove firewall issues blocking the VPN and I still cannot connect. Has anyone else had an issue with Virgin Media hardwire connection while working from home on a GlobalProtect VPN?Issues with GlobalProtect VPN Connection
My work has recently switched IT Providers and they are now using GlobalProtect VPN. I now have connection issues when I’m working from home, the connection drops every 10 mins or so and I lose connection to not only GlobalProtect, but internet, Outlook, etc. If I disconnect GlobalProtect then my connection to the internet and Outlook, etc, comes back, as long as I stay disconnected to GlobalProtect. As soon as I reconnect again the same thing happens, I’ll lose connection around 10 mins or so after I’ve reconnected. I have tried plugging directly into the router but the same issue happens, so it’s not just WiFi. I have no issues when working in the office or other locations, it’s just when at home. All other devices are fine. My IT team have done as much as they can and are now stumped as to what to do next. I just had a Virgin Engineer round for a TIVO box issue and he tested the router while he was here and said all was fine. He doesn’t know what it could be. He said our router is 7 years old (it’s from April 2017), I asked if a new router would help and he doesn’t think so as it’s only a connection issue with GP. I’ve seen some other people have had issues but I can’t see any remedies? Any help would be greatly appreciated if you’ve managed to solve this!!