External "engineers " arent replacing cable and keep moving the appointment
Hi , i got a package on the 19th september , external cable needed replacing , everytime an engineers been booked its been a no show and arranged for next day . Its nearly been a month , no genuine concern from virgin everytime ive called , ive had a total loss for a month as of the 24th , ive had 9 appointments booked ,no reason why the works not been done or moved . Surely it doesnt take a rocket scientist to replace a cable ? Is there anyone that knows who they contract for ext work or is it vm staff ? Cause a while month of tlos is ridiculous and all they offer is £30 off my next bill ? Insane im disgusted . Everytime i call no one seems bothered eitherMultiple no-shows for external cable fault repair
We are 19yr VM cable customers in the same property and had BB failure in December. Engineer came to replace all internal and house cables then was told it was an external cabling fault. This work has been scheduled 5 times with no action, next date is end of March! Can anyone provide any advice? The main junction box is only 50 yards away. I cannot get any assistance regarding what is happening. Many thanks