Frustrated with low speeds :-(
Hello due to my circumstances I am on the Essentials package and have had nothing but trouble with it Signal keeps dropping and today they said there's an intermittent fault they are working on and I had no signal at all for a while I am a Grandmother who is raising her teenage Grandson with Autism on her own He NEEDS to be connected to the internet for his well being as even at 18 he watches Cbeebies and his favourite music video's as his mental age is around 6 and he has limited speech I need the internet too as everything is done online and I need it to work! I also do not drive so shopping online is essential My area seems to suffer a lot of internet issues and only an O2 mobile signal ( just about ) works in this area , NO other mobile provider signal and we are not even out in the sticks , but almost! I am thinking of UPGRADING to a Volt internet package if possible as I am on a basic £8 a month O2 mobile contract I tried ringing VM today but I was too late ( after 6pm ) but this LOW signal is getting me down now and big man get's distressed when we LOSE signal completely like today or it goes super slow etc!! :-( It took me 2 hours yesterday to do a simple Just Eat grocery shop for essentials as it was SO slow indeed! I have had so many promises from VM over the years , am told to reset router etc but nothing helps and I was wondering if I change the package to the VOLT M250 which is only £3.99 more than what I am paying would it actually make a difference in having good internet connection over poor connection and speeds please? It seems to be the actual connection which is poor and intermittent rather than the speed being the issue? Which worries me I tried the pods but they did absolutely nothing at all!! I do currently just have the 54Mbps package ( the highest Mbps on the Essentials social tariff ) and on the Volt package it is 264Mbps for their most inexpensive package I don't suppose we would get a new router with the switch? My concern is this one is around 3-4 years old Also my concern is if I get hooked into the Volt 24 month contract and the signal is still rubbish I am STUCK and cannot leave! :-( :-( I am SO unsure as what to do and any advice would help please??Solved60Views0likes4Comments