Still being charged for Disney+ after account closed
I switched Internet providers 14 months ago and the account was closed as I can no longer login and change anything, yet I still recieve bills for disney+ that I can still login to but when I go to the cancel subscription option it says I have to cancel it on Virgin media which I cannot do. I've contacted virgin themselves numerous times over the issue and they just say no package has been added onto the account since the disconnection and the account doesn't exist and advise me to ignore the bills and they will wipe the fee. But next month a bill is still sent through my letterbox. The first time it happened I was also told I had to contact disney regarding this issue but they stated its a invoice from virgin so they are legally required to deal with the issue. All I need is the disney+ cancelled and the remainder of the bill wiped as I do not use anymore.New package deal
I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any help