Deceased’s email/account taken by widow, but how reset password?
Hi really hoping from virgin can help with this because the call centre can’t. Father was account holder and had 1 ntlworld email address. Passed away, got account transferred to spouse. Spouse was asked to set up new email (virgin media) address to associate to with account transferred to her. Father’s email address was kept live as spouse decided to use it rather than the new one she had as his was the one they both used and the address all friends and family held. Father’s email and computer with email account on continue to be used without any problems. Computer is now being replaced and so need to set up but need email account password. The password reset online says the email address is not recognised (despite the fact it is still used to this day for sending and receiving), so can’t password reset link. Called customer services and nobody can seem to locate his email address, despite it being live, despite it going through virgin’s services, etc, so nobody can reset it. Somebody somewhere must know where the email address is and how it is hosted and then someone must be able to get a password reset issued to allow the address to be awry up on a new computer and a mobile phone? Help (please) !!!!!Lost email account access - Ntlworld.
Hi, Hopefully someone can help. My primary email for about 25 years has been an @ntlworld one, however a few days ago I started getting an account error message when trying to access. I've tried Outlook on my Laptop, the Mail app on my iPhone and by logging into the website (https://mail.virginmedia.com/) and I get an error on all 3. I've also tried the reset password and that doesn't work either. I am currently a Virgin customer but this Ntlworld email account isn't linked to my current account it was linked to my recently deceased Farther's account that has been closed down and transferred to my mother. Is there any way of regaining access to this? and linking my Ntlworld email to my virgin account? Even if it's just so I can migrate all my contacts/emails over to a 'newer' email address. Thanks, AJSDeceased - no refund
Have contacted Virgin across all media, email (multiple), forum (multiple), letter and get no resolution. They have my deceased mother's money and have not issued a refund despite many assurances a cheque would be sent... 15 weeks later, no cheque, no further contact unless instigated by me. Disgusting.