Trying to resolve a problem with voicemail
Hello. I've been trying to make a complaint about voicemail but end up waiting in a queue for a long time or the online form always gives an error. I've been having a problem with voicemail on a landline. I can dial up the voicemail and hear there are messages available but none can be retrieved. This problem was reported and an engineer came out. He couldn't work out what the problem was and suggested it we needed a new phone. We replaced the phone but this did not help. After a long time trying to get through to somebody, we eventually were handed to a technical team who claimed there was a known fault and the estimated resolution date was the 4th April 2025. This is still not working on the 7th. When I look at any known problems, none are listed for our area. Does anyone actually know what is going on and why is so difficult to contact Virgin Media Customer Help?