Caller ID not working following Engineer visit
Although we do not use the landline too much these days, I have noticed that since the engineer visit last month the 'Caller ID' service does not appear to be working and wonder if the visit has affected it. I shall be pleased if you will advise how I can reinstall the service. Thx Carl
Caller ID not working after engineer visit
Port failure in cabinet stopped phone ringing when caller heard normal ringing tone at their end. Virgin help line spent 45 minutes trying to convince me it was all my fault, but eventually agreed to send an engineer. That fault fixed this morning by engineer who swapped my line to a different port because the old port in the street cabinet had died.. Ringing restored, but now find that Caller ID, which has worked perfectly for years, is now absent. Called Virgin help line. Virgin guy took ages to understand the problem and, afer quite a long call, finished by saying it must be my handset. There are no enabling options at my end and it is no coincidence that the problem followed the port changed. Now Virgin first line has failed to to find a solution, and blames my end for this problem, where do I go now?