Error code CS2214
Hi, the 360 box in the front room will no longer pause or rewind live TV, I can no longer record anything or watch previously recorded programs, ('Error CS2214 - Failed to play recording. There's an issue playing this recording. Please try again'). The box says recording space is full, I deleted over half of the programs, but no space got cleared and after a restart, the deleted programs had returned. I have tried a factory reset, (but kept recordings), but it changed nothing and I have also restarted my router, although how this would affect watching a program on the hard drive I don't get. Is anyone else having this problem and how was it fixed please? Is the hard drive faulty? Thank you Ste
TV360 Recording Playback Failures | CS2200 | CS2214 | CS2217
Adding to what looks like a long list of TV360 HDD failures!! 1.First issue a couple of weeks back was that the box decided to freeze when playing back a recording, and decided to delete all recordings!!! 2. Since then, multiple issues with recording playback, with various error codes (CS2200 | CS2214 | CS2217) I've done a hard reset (delete recordings), two soft resets already (keep recordings). Internet connectivity is very good, all on-demand services are fine and I've tested on both ethernet and 5GHz wi-fi. Software is up-2-date Attempted to contact CS by chat, nearly 3hrs of waiting and no response Spoke to CS last week and they tried to tell me it was because I was using the hub in modem mode and using my own mesh 🤣. After we excluded that, they were going to monitor it and promised to call back on Friday, nothing. 4 days later and still nothing!! What next, as it is clearly a hardware issue, likely bad sectors on the disk. It is very, very frustrating and hope some kind soul can help get this sorted ASAP please.
