(Only had hub 2 months) ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism
Hi there, 2 months ago, acquired a 'new' or possibly refurbished virgin media hub due to our old one basically on its last legs, since then no issues until yesterday. Out of no where, net cut out and recognized the dreaded wifi light flickering, which i have encountered with previous hubs. This happened also an hour ago and I'm now dreading this is going to be continuous again. I know the cause of the hub doing this kernal / oops panic is the internal CPU restarting and also overloaded. My question is, why is this happening and what is possibly causing this after only 2 months? for a CPU to be getting overloaded that quickly? please find attached, the network logs and also downstream pre rs errors and post (the pre rs errors seem to show a few on different channels) Network log ----- 26/09/2024 20:39:35 critical TLV-11 - Failed to set duplicate elements;CM-MAC=**********************;CMTS-MAC=**********************:ad;CM-QOS=1.1;CM-VER=3.0; 26/09/2024 20:36:2 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**********************;CMTS-MAC=**********************:ad;CM-QOS=1.1;CM-VER=3.0; 25/09/2024 14:16:21 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**********************;CMTS-MAC=**********************:ad;CM-QOS=1.1;CM-VER=3.0; 25/09/2024 14:07:54 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**********************;CMTS-MAC=**********************:ad;CM-QOS=1.1;CM-VER=3.0; 25/09/2024 02:16:36 critical No Ranging Response received - T3 time-out;CM-MAC=**********************;CMTS-MAC=**********************:ad;CM-QOS=1.1;CM-VER=3.0; 24/09/2024 02:21:37 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**********************;CMTS-MAC=**********************:ad;CM-QOS=1.1;CM-VER=3.0; ---downstream printscreen could not copy and paste results---- Any help would be gratefully appreciated before i contact virgin media tomorrow to grab a new hub as can't keep continuously dealing with this Thanks AAtom Self Healing errors and WiFi disconnection.
Hi there, Like a few other posters, I'm getting multiple WiFi outages a day coinciding with this error: NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; What's the best way to deal with this. I can't seem to raise anyone on the Help Chat. Thanks, Jeremy.
