403 forbidden

3 Topics

403 forbidden error & Geo-locking
Is there geo-locking on the IP address(es) used to access VirginMedia's WebMail and the MyVirginMedia websites? Or similar restrictions based on ip address / http headers/metadata? The reason for asking is that I was recently travelling abroad, and was initially able to send and receive email using the webmail site. Then something happened and I was unable to connect and got a 403 error when using My Account pop up links on the top right of https://virginmedia.com to "Sign in to My Virgin Media" and "Sign in to My Email": The requested URL was rejected. Please consult with your administrator. Your support ID is g-u-i-d Error 403 - Forbidden F5 site: pa2-par I was not prompted for a username or password, so it seems unrelated to a particular account. Same error on different devices (iPad and Android phone) on the same wifi network. Clearing cookies made no difference. On returning to the UK, the same device magically started working again. Feel free to reply by private message if this reveals some aspect of network security you do not wish to reveal to everyone. I really would like to know why I was unable to get the service I have paid for. The inability to receive email when abroad was extremely frustrating.
TCPIP
2 months ago Place Email
90Views
0likes
5Comments
403 forbidden error
I get a 403 forbidden error attempting to access email or my account from the My Account pop up links on the top right of https://virginmedia.com . I am using Both Chrome and Safari on iPad. I was able to access email ok until some point last week. I am using a North American ip address. Note that I am not prompted for a username and password, so the account reset hints elsewhere in this forum are not applicable. Error messages follows: The requested URL was rejected. Please consult with your administrator. Your support ID is c5b17a58-51e5-45a2-823e-32a45803926d Error 403 - Forbidden F5 site: pa2-par [Go Back]The requested URL was rejected. Please consult with your administrator. Your support ID is c5b17a58-51e5-45a2-823e-
TCPIP
2 months ago Place Email
80Views
0likes
1Comment
403 Forbidden denied access to Emails resolved
I was denied access to my emails for over a week. It has taken two hours and I have spoken to 5 VM staff to resolve this. Basically, VM has updated its security and many customer have not been told that this will block their email. To resolve 1. Go to Settings in VM. 2. Go the email password. 3 Scroll to the bottom to find change your email password for Apps like outlook and chrome browser. 4. You then have to link this to a non VM email and get a new email password. I complained that I did not have another email address because I use the VM one. Why do I need a second email address. I did ask why they can not link this to your mobile. I use my mobile all the time and can add the details to the settings. I have no problem in VM improving security but they should tell their customers first. This is an company that provide an email box and yet can not email its customers. I get plenty of marketing from Virgin but I would have notice an email which tells me to secure my email box. This was poor service. E Maue.
Solved
EMaue
2 years ago Place Community Natter
2.1KViews
1like
5Comments