Getting a replacement 360 remote
After several attempts responding to emails to get the 'free upgrade' to a 360 box due to Netflix being no longer supported on my original Tivo box, I finally received said box. Tried installing it following the instructions on the leaflet and on the TV screen until got to the point where it said to press the 'TV' button and 'Clear' button on the remote together - except there is no button with 'Clear' written on it (unlike the remote on my original Tivo box). Contacted the technical support by phone a couple of times, went through set-up with them but couldn't get remote to pair and supposedly a new remote was ordered - fast forward one week and no remote received, so phoned again and was promised a remote had been ordered and just to make sure the Virgin rep said he would order another. Fast forward another week to today and still no remote. So how do I get a replacement remote so I can watch the TV programmes I am expensively paying for??