Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins
Hi, seems I am another victim of this disconnect and packet loss issue with 5x hub and 2gig fiber, which occurs every 30mins, which seems to be caused by 'RealSpeed' checking the speed of my connection (?!). Can someone from support PLEASE stop this from happening to my service? I need this resolved asap as I rely on the connection for WFH, competitive gaming and streaming with friends. The constant disconnects are making all 3 impossible to work with. Here's the issue SOLVED by doing exactly that (getting someone to turn off the auto speed testing): https://community.virginmedia.com/discussions/Wireless/upgraded-to-2gig-and-see-ping-time-outs-and-youtube-buffering/5537915/replies/5546444 It's extremely worrying that I can find many threads nearly 2 years old with this same issue. Waited nearly 6 months for the install due to 4 rescheduled installations - now this... feeling like I should've waited for BT to reach my area. 😢
