slow speed to hub5
Hi All hopefully someone can help or advise on this issue that I have been experiencing since September 2024 i upgraded to the 1Gig package from my previous 350meg in Feb of 2024 along with this they also upgraded the hub from the hub3 to the hub5. Initially it was all fine for a while the hub was receiving the 1Gig speed coming into the home according to samknows/realspeed checker - then from September 2024 onwards the hub itself is not receiving anywhere near to that sort of speed. please see screenshot below - did this check while writing this post. i always get around 200 average coming into the hub5 for whatever reason. Virgin Media engineers have been out to my home on several occasions since this issue has started - i have had 6 visits so far till date and they still cant fix this speed issue. throughout these visits they have re-pulled the cabling with brand new cable on the outside, they also replaced the cabling internally with new cable, they have also checked the cabinet on several occasions, also have replaced the cable box on the inside of the home, and have also replaced the hub5 once so far BUT the issue still exists... still not getting the 1Gig speed... i am frankly fed up with this i feel like i should be entitled to some sort of compensation as the agreed speed is not being delivered to the hub itself thus is a breach of contract. during my time on the 350meg package on the hub3 i never had this sort of issue - always received the full speed coming into the hub - this has only been happening since upgrading to 1Gig if anyone else on this community forum has experience similar issues like this please can you assist in advising what can be done or how to resolve this issue, thanks!!
1Gig Upgrade - received Contract Information Sheet over 2 Weeks ago but no Action since
I went ahead with the online (in my account) offered upgrade to 1Gig and received the contract information sheet by email soon afterwards on 30th April 2024. However, nothing has happened since, not even "the works order" has been placed according to customer services whom I called twice already. How much longer do I have to wait.
