Virgin Media SH3 Daily dropouts- RCS Partial Service/SYNC Timing Errors
We have been dealing with more and more dropouts and disconections which can last between 30 seconds to minutes or until the Superhub gets restarted either manually or by itself, I have tried multiple things including reset/power cycle and have even had VM engineers out last year in Dec 2023, when they visited they replaced an old Coax splitter and said it was all fine (obviously is not) in Sept to improve WiFi we got a third party router which I didn't expect to fix problems just to improve the WiFi end since but the issues got worse??? we have since taken the other router out the equation and put the SH3 back into Routing mode and genuinely I don't know what to do, I ran a test with an Ethernet cable going from the SH3 in Modem mode to my PC and we get the speeds paid for it just goes out all of the time, I need help. Before you ask yes I have setup a BQM but its not very conclusive but I will post if you ask. Setup: Virgin Media Superhub 3 VM M250 package Logs: (these are from days ago but they still happen daily) Data: 1 138750000 1.2 37 256 qam 1 2 146750000 1 37 256 qam 2 3 154750000 0.9 38 256 qam 3 4 162750000 1 37 256 qam 4 5 170750000 1.2 38 256 qam 5 6 178750000 1 38 256 qam 6 7 186750000 1 37 256 qam 7 8 194750000 0.9 37 256 qam 8 9 202750000 1 38 256 qam 9 10 210750000 1 37 256 qam 10 11 218750000 0.9 37 256 qam 11 12 226750000 0.7 35 256 qam 12 13 234750000 0.5 37 256 qam 13 14 242750000 0.4 36 256 qam 14 15 250750000 0.5 36 256 qam 15 16 258750000 0.7 33 256 qam 16 17 346750000 0 37 256 qam 27 18 354750000 0 37 256 qam 28 19 362750000 -0.2 37 256 qam 29 20 370750000 -0.2 37 256 qam 30 21 378750000 -0.5 37 256 qam 31 22 386750000 -0.5 37 256 qam 32 23 394750000 -0.7 38 256 qam 33 24 402750000 -0.7 37 256 qam 34 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37.3 1025972623 4020588 2 Locked 37.6 241708399 7699879 3 Locked 38.6 153657130 5734844 4 Locked 37.6 213247764 963850 5 Locked 38.6 268631380 1560546 6 Locked 38.6 86660241 2158353 7 Locked 37.6 85489538 2132508 8 Locked 37.6 6189973 959051 9 Locked 38.6 208934867 864560 10 Locked 37.6 160536586 1729048 11 Locked 37.6 12512736 1955905 12 Locked 35.7 234639727 1428173 13 Locked 37.3 118880120 840005 14 Locked 36.3 31457145 1297978 15 Locked 36.3 22373081 1534751 16 Locked 33.8 75040333 4143620 17 Locked 37.6 433235 74177 18 Locked 37.6 420795 66067 19 Locked 37.6 348908 59392 20 Locked 37.6 335490 55385 21 Locked 37.3 319849 54933 22 Locked 37.6 347797 51221 23 Locked 38.6 353671 55523 24 Locked 37.6 336773 51367 hannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49600014 49 5120 64 qam 1 2 36600111 48 5120 64 qam 3 3 23599795 47 5120 16 qam 9 4 30100120 47.8 5120 64 qam 4 5 43099926 48.5 5120 64 qam 2 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 7 0 2 ATDMA 0 0 13 0 3 ATDMA 0 0 20 0 4 ATDMA 0 0 5 0 5 ATDMA 0 0 15 0 Primary Downstream Service Flow SFID 50286 Max Traffic Rate 287500061 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 50285 Max Traffic Rate 27500061 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 42600 Scheduling Type BestEffort
