contracts

3 Topics

New contract is not showed in my account
I recently moved home and started a new broadband contract for my new home. The broadband in my new home does not have internet connection after the hub is set up. My Virgin Media does not show the new contract that has started and only shows the old one that is closed. When I use VM Connect App it shows "Account is inactive or closed".
ShawnW
23 days ago Place Managing Your Account - Cable
16Views
0likes
1Comment
Contract renewal
Seems like this is becoming a bit of a recurring theme but it doesn’t seem my contract renewal which I have selected through my account on 26th January is going through and despite speaking to people through the chat nothing happening to show this has been accepted. i have received email confirmation with contract summary and contract information and a separate order summary on the 26 Jan but nothing showing on my online account. what concerns me is that like others on here the contract is it gonna be honoured. can anyone help
Solved
aardvark007
3 months ago Place Managing Your Account - Cable
141Views
0likes
5Comments
Overcharged on agreed contract
Just wondering if there is a telephone number for the UK Billing Team as it seems that the Outsourced team have a total inability to correspond with the Billing Team to tell them that Virgin UK are are ignoring their contractual agreement with regards to what they should be billing us. On the 4th May talked to the Outsource agent again explaining payment demand yet again received for £88.00 that didn't agree with our agreed payment which is supposed to be £52.10, briefly; On the 4th talked to someone called Mikaela @10:31 trying to get this sorted, but after a couple of hours of getting nowhere she put through to Collections and spoke to someone called May Bella who's assured us that our account was fully paid up and to ignore the £88.00 demand sent in April as for 11 months our payment will be £52.10, due to overcharge at end of Feb '23 on the new contract. Now we get the same demand for £88.00 on bill dated May 11th We've cancelled out DD with Virgin as it seems they'd rather overcharge us then sort it out, this DD will ONLY be put back in place once they've sorted out what our monthly bills should be.
Solved
ShandyT
2 years ago Place Managing Your Account - Cable
1.4KViews
2likes
6Comments