ContributionsMost RecentMost LikesSolutionsRe: Ntlworld account - cannot access Thank you for your response. I have never been a virgin media customer, however I have had that email address for 20 years. How can it just be deleted like that with no option for me to save old emails that I need?? Losing that address unexpectedly and suddenly has cost me money as I cannot return some items as I need access to the order numbers on the email. I don’t believe it is morally right for virgin to delete my email address without giving me warning or opportunity to do anything. Please let me know who I can complain to. Re: Ntlworld account - cannot access Thank you for your reply. I did not see any type of message. Are there any admin who can help reactivate my account please? I’m happy to transfer everything so it can then be deleted if it has to be! Ntlworld account - cannot access I have had my ntlworld account for 20 odd years. With no warning it has been deleted. I need to gain access, online chat does not help. It is not my primary email address so I don’t need to keep it forever, however I would like the opportunity to forward my emails to another email address and the warning to change places where I use it. I have ordered items prior to Christmas and need access to my emails to get an order number in order to return items. Please can someone help me gain access? I do not have a virgin media account other than this one I’ve just created for posting! [MOD EDIT: Subject title changed for clarity]