Ntlworld account - cannot access
I have had my ntlworld account for 20 odd years. With no warning it has been deleted. I need to gain access, online chat does not help. It is not my primary email address so I don’t need to keep it f...
Forum Discussion
Virginmedia have been busy closing email addresses that are not linked to current VM broadband accounts. Apparently they sent warning messages to such email users.
Thank you for your reply. I did not see any type of message. Are there any admin who can help reactivate my account please? I’m happy to transfer everything so it can then be deleted if it has to be!
Hi Lbe,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've lost access to your Virgin Media email address. We're only able to restore access if you have an active Virgin Media broadband account. As you've mentioned in your post that you are not a Virgin Media account holder, there wouldn't be a way for us to restore access I'm afraid.
The only thing we would be able to do is raise this with IT to completely delete the address so if anyone tried sending you an email via that address, the email will bounce back with an 'undelivered' message. If you'd like us to arrange this, pop back and let us know.
Apologies for the inconvenience.
Thanks,
Thank you for your response.
I have never been a virgin media customer, however I have had that email address for 20 years. How can it just be deleted like that with no option for me to save old emails that I need??
Losing that address unexpectedly and suddenly has cost me money as I cannot return some items as I need access to the order numbers on the email. I don’t believe it is morally right for virgin to delete my email address without giving me warning or opportunity to do anything. Please let me know who I can complain to.
