Haylinghoff
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Re: Flex / stream not allowing subscriptions to be added
Hi @Wirral-Saint yes I've tried that several times. An engineer was sent round to switch boxes but it didnt change anything and he spent an hour on the phone to their help desks!! From what I have read on here, and from what we could work out when the engineer was here, this seems to be an issue with activation of the account. I have now been sent another box - so that is the 3rd box in 2 weeks which is bonkers!! Thanks for replying with the suggestion though.2.2KViews1like2CommentsRe: Unable to add subscriptions to flex box
Hi, I have the same problem. It appears to be a fairly regular issue according to previous chats on here but I have no idea how to get it sorted. I've reported it to Virgin and their help desk are clueless. Have had 2 engineer visits and 3 boxes - and we've only been with Virgin for 2 weeks!762Views0likes3CommentsRe: Flex / stream not allowing subscriptions to be added
Hi - I'm new to Virgin and have a problem with the Flex system which will keeps giving an error message when attempting to add subscription channels. From looking through the community chats this appears to be a common problem with accounts / boxes not being fully activated. I've been trying to get this resolved through the help desks etc but all they do is send out a new stream box and engineer. I've had 2 engineer visits and 3 boxes in 2 weeks! Has anyone found a way to get issues resolved? Because this is getting a little frustrating!2.3KViews0likes5CommentsFlex / stream not allowing subscriptions to be added
I have recently joined Virgin and had a Flex stream box installed. My first impression is that I'm very happy with the box, it is proving to be alot quicker than BT. However, I'm unable to manage my Stream Box subscriptions so I can't add/remove any subscriptions to the box (Sky Sports or TNT Sports etyc). When I try doing it through the box, I just get an error message telling me there's a technical problem at the moment and it shows me a QR code that takes me to virginmedia.com/manage-stream. When I use this link and log in to my account, I can see that Stream is on my account but when I click on Manage, I get an error message again and I'm unable to add or remove anything. This has been going on for five days now. I've checked online and found quite a few posts on this forum about this so I'm not the only one having this problem. However, I haven't been able to find any solutions to this. I have raised the issue with the help line and they sent out an engineer to change the box but that didnt work. The engineer then spent an hour on the phone trying to resolve the issue but without any joy. Having looked through old streams on this community it would appear that the box / account hasnt been activated correctly, in a previous stream from 2022 it was suggested that someone from Virgin help team send a "hit" to the box and that activated it. However I can not get through again on the help desk to make that suggestion. Has anyone else had this issue recently? Does anyone have any ideas of how to approach this and how to fix it? Based on previous posts, calling VM seems pointless as customer service don't seem to know what a Stream Box is. Is anyone on this forum able to help?2.6KViews0likes11Comments