therevd
Tuning in
User Profile
User Widgets
Contributions
Re: virgin.net email swindle: Tell BBC Rip Off Britain
Replying to my own message to say a big thanks to Sam [REMOVED] a resolution specialist at VM. He was able to get me access to the virgin.net email account I had lost access to less than a fortnight following my 30 days notice email. I have now been able to download the emails I wished to keep and obtain a list of contacts to inform them of VM's intention to close my existing email account. Losing the account is not such a big deal now. The hassle I had before getting things satisfactorily resolved was in my opinion totally unnecessary and unacceptable. The initial help I received was not from VM staff, who by and large obfuscated the issue, but from another customer "goslow" who responded helpfully to my post, linking me to someone at the ICO, who then suggested I contact the data protection officer at VM - To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq I advise anyone who has lost access to virgin.net email prematurely as I did to get in touch with them.4.7KViews4likes2CommentsRe: virgin.net email swindle: Tell BBC Rip Off Britain
I never got thirty days notice or anything close to it. First of all I couldn't sign in from my imac, then my Android phone and a few days later from my iPhone. I really didn't know what was happening at first. I initially thought it was either a spoof email message or a mistake because I assumed I was still entitled to email because of my Virgin Mobile contract and the fact that my home broadband is Virgin Media, although it is supplied by the church I work with along with my accommodation, so I am not named as the VM contract holder. I wanted to talk with someone about this but after waiting for ages to speak to a VM online assistant, I gave up because I had a lot of work to do that could not wait. I first went on these community pages about a week ago but nobody really offered me much help. Personal messages would not talk with me because I was not the named account holder, who himself was told I could not add my current email address to the VM account in spite of me being the account user. Other information I received was incorrect. I was told I could only have had a virgin.net email if I had an associated cable account, when in fact my account dated back to the nineties and my dial-up account. I couldn't receive VM where I formerly lived because VM did not extend that far but I thought I was keeping my account alive through my Virgin Mobile account. What makes me most upset is that I never cancelled my VM account as the email VM sent me claimed I had. It led me to believe it was sent in error and by the time the facts were made clear to me, my account had been deleted along with more than twenty years of correspondence and contacts. I would definitely have tried to archive at least the more important ones of these and also would like to have informed current contacts about my having to change to an alternative email address. The manner in which VM acted with this gave me no such opportunity. I feel cheated and very badly treated by the way this has been handled.22KViews0likes1Commentvirgin.net email swindle: Tell BBC Rip Off Britain
For any other people affected by Virgin Media's decision to abruptly cut of virgin.net email access before they could do anything about it, please join me in submitting a complaint to the BBC programme "Rip Off Britain". If enough people complain we might just have sufficient leverage to get an adequate response from the high-handed Virgin Media staff responsible for robbing us of access to our previous emails and contact lists. No doubt someone will tell me that I should have organised my twenty plus years of emails and contacts better but whoever made this decision should know that by and large, many the people affected are now relatively elderly and not as tech savvy as many younger folk, which meant that the time given between the email announcing the termination of the service and being denied access to their virgin.net email was only a few days and the means of achieving help from Virgin Media to find out what was happening and do something about it, so poor, was insufficient to enable us to rescue our existing emails and contact lists.Solved28KViews8likes15CommentsRe: Virgin Media email Issue(s)
I received exactly the same message. I was a Virgin Mobile customer before they seem to sell that to O2. My employer, who pays for my home's Virgin Media services. I told my employer that I no longer needed to use the additional O2 SIM, they were given as a "freebie", now that it is going to cost an additional £6+ per month. I still have my personal O2 SIM, which was as I mentioned above, originally with Virgin Mobile. I pay more than £15 per month for this service, which includes an eSIM. I am typing this using a Virgin Media internet connection. As far as I was aware I remained a Virgin Media customer, unless they have sold me off to O2. It seems really unfair that having been a Virgin customer over much of the last 24+ years, I should lose access to my virgin.net email account, when as far as I was aware, I was still paying for Virgin Media services. Please can someone from Virgin Media help me regain access to my webmail and sort this mess out. Kind regards, Therevd.504Views0likes0Comments