Johstuff123
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Joined 11 months ago
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Re: Re: VM and O2 ignoring identity fraud
So after the coms ombudsman saying no case to answer, the forum team on here telling me this is all my fault and they will not ask O2 to remove the missed payment default. After the months of soul destroying Groundhog Day conversations with Bots, useless **bleep** and it has to be said some thoroughly decent people that just had no way (VM and O2’s [REMOVED] systems) of dealing with the situation that VM/O2 had put me in today i received a credit file update to say that my score has jumped up nearly back to where it was. On checking why i found that the missed payments have miraculously disappeared. No explanation as to why from anyone. I’m obviously happy with the positive change but I want compensation for the massive inconvenience caused. I also want to cancel my contract as I have no interest in dealing with VM anymore. [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]Re: VM and O2 ignoring identity fraud
My thoughts are this VM treat their customers like **bleep**. There are lots of us with very similar problems going round and round with no one and I include the communications ombudsman giving a dam. I got an “upgrade” and they moved my unused and supposed free sim to O2 without notifying me and the first I knew of it was when my credit file showed a missed payment. O2 never billed me or tried to take a payment and I couldnt have made a payment if i wanted to as i couldnt get through security as I didnt have account details. I eventually got a person in the legacy team who confirmed what had happened and that I’d been lost in the transfer and they’d cancel the account and write to the credit agency to correct my file. They must have cancelled the acount but did not deal with my credit file as I now dont show up in their system at all but still have the default. So after months of going round in circles with both companies i have 5 missed payments and a default on my file. In the last couple of days of coming on here I have now been told that its all my fault for not using the sim and therefore I missed their notifications and it’s all in the contract small print. I await a copy of the contract to see for myself. From what I’ve read on here and online this is a case of mis selling. Then divide and and conquer and ignore and lie until they they **bleep** you off enough that you just go away. Time to stand up to these disgusting tacticsMobile SIM complaint
When i complained about the increased price of my package in September 23 I was offered an upgrade in broadband speed and reduction in price. I accepted, my contract was changed and after going through the pain of the changeover to a new router (anprox 2 weeks with no broadband) everything settled. A few months later my credit file showed a drop and an unpaid bill to O2. After much investigation I got confirmation from Virgin and from O2 that virgin had migrated an unused free sim that was part of my original Virgin package to O2. At no time did anyone at Virgin explain the details of this and there was no mention of a transfer to O2. O2 did not contact me and I didnt receive a bill for services. Since December last year I have been in contact with both companies multiple times. Virgin refuse to take any responsibility at all saying that they would have texted the number (it was never even live) to explain all this to me, and it’s all O2 to blame. O2 agreed there should never have been a bill raised so cancelled the account and said they’d write to the credit agencies removing the bad debt. They didnt write. At this point in time my credit rating has been decimated showing 5 missed payments and an account default. Both companies now say they cant even see that the account existed and therefore cant help my predicament, although the customer services operatives that can be bothered to listen to the story do agree that I’ve been treated terribly. This evening after receiving another Virgin lies and false resolutions letter I’ve spent 2 hours (system said 15 minutes wait time) awaiting a live chat. Given both companies are in partnership you’d think someone could take the time to sort this **bleep**storm out I want my credit rating sorted and I want compensated for the huge amount of my time wastedRe: Free o2 Volt package sim included now being charge £25 for by o2
Are any of you guys still on here? Similar has now happened to me but i received no notifications or bills and I now have a default on my credit file This is surely a case of miss selling? We should band together and start an actionRe: Mobile SIM complaint
Are you aware that you are contractually obliged to use a free SIM card that you dont want or need? See below im told that Virgin migrating my unused free sim then charging me for the privilege without notifying me is all my fault even although they have my actual phone number and email address and absolutely did not tell me and should not have charged me. Re: Disgusting service No problem John. I've reviewed this with my manager as it's quite a complex case and we've come across multiple pieces of evidence that show we were not at fault for the issues you've encountered. As you knowingly signed up to a Oomph bundle and knew that it came with a SIM it would have been your responsibility to keep the SIM card in operation in order to receive updates about the mobile account. As you've admitted to never using the SIM card we wouldn't take responsibility as we would have sent notification to you - It's not our responsibility to make sure you keep your SIM card active and in good working order. Furthermore, as your SIM was part of an Oomph bundle, it meant it was connected to the Media side of your services, thus we would have used the contact details to notify you that your Media bundle was changing. In essence, Oomph customers would have been told about their SIM migration via email, text or letter. As you did not take responsibility to keep the SIM active and ready for updates, we conclude that the events are of a direct consequence of your decision not to use the SIM. I understand this is not the outcome you would have been hoping for, but we believe this to be a true reflection of what happened. This means the credit defaults from the O2 account would still be valid and we wouldn't be able to ask O2 to amend them. If you feel like we've come to the right conclusion after reading our breakdown then we can get your complaint closed down as resolved. If you do not agree with our resolution then please let us know and see our Complaints Code of Practice to learn about what happens next if you want to escalate. Thanks, Meg Johstuff123 yesterday No problem Meg What a horrible way to come back to me You’ve made a load of statements there but provided no evidence. Yes you should’ve, could’ve, would,ve told me about these things but the FACT is you DIDNT! To state that I must use a free issue simcard is absolutely ludicrous! I signed up for virgin broadband and tv and didnt need or want a simcard!!! Also see below where your colleague has confirmed that any charge should’ve been refunded. So the question here is. Who’s talking **bleep**e….you or him?
