ContributionsMost RecentMost LikesSolutionsRe: Redlight/packtloss OK so it's the hub 4 I have, I ran the diagnostic tool but it didn't give a temperature unfortunately but I did reset the hub again after the process and it continues to be red light and hot to touch Re: Redlight/packtloss How do I access this tool? Would it by done on pc? I only have an xbox at home. Thanks Redlight/packtloss Sorry if this is a double post my last post seems to have disappeared? My hub is constant red light and hot to touch, I'm experiencing packtloss on and off. My hub is in an open area with nothing obstructing it, from what I read I need a new hub how do I go about organising that as I can't seem to get any help on the phone Thank you Packet loss/red light on hub Hello, for around 3 months now I have had a constant red light on my hub. The hub is in a place away for any other objects and is constantly hot to the touch even when I turn it off for any amount of time, when I turn it back on the red light comes back. I've read here that the red light means over heating but it's in a well ventilated area and has nothing blocking heat from leaving it. I brought the best net possible from VM for gaming and even though I'm wired to the hub I'm still experiencing drop outs and intermittent packet loss while in game or streaming videos sometimes. Any help would very much be appreciated, thank you