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Re: WiFi significantly worse than previous provider
I thought that I would provide an update in case anyone else has the same issue and finds this thread from a search engine ... @Steven_L responded in the thread and arranged (via DM) to get an engineer. The engineer came, checked all the connections (they were fine) and replaced the router/wifi box. This resulted in a minor improvement for a bit, but it was still way worse than my previous supplier: unstable wifi, and some parts of the house basically not working usably. So I contacted @Steven_L again and he arranged for a Hub 5 to be sent to me as a replacement. It is substantially better in every way: the web interface works at a reasonable speed, the internet connection is as expected (ie at the predicted speed and stable) and the wifi (a) reaches the whole house and (b) is stable. So: switching to Hub 5 seems to have solved things. Thank you @Steven_L for arranging things.73Views0likes1CommentRe: WiFi significantly worse than previous provider
Sadly the wifi performance continues to be the worst I have seen in years. I am really very disappointed and shocked that the wifi is this bad and beginning to regret switching Virgin. @virgin - is this really the best you can do?373Views0likes1CommentWiFi significantly worse than previous provider
I am a new customer, first experience of virgin media. The wired connections seem pretty good and very stable. However, I have fairly regular complaints from my family about the wifi ever since switching. I have had no complaints for the past 3-4 years. The wifi base is is exactly the same position. I have a Hub 3.0. Today I ran the service checked on the hub and it said I had a weak signal to a desktop Mac-mini a mere 4m from the Hub. Computers in places that used to work perfectly are losing the wifi signal. I know that this house does not need more "wifi bases" - I had it working perfectly with the previous provider with a single base unit. How do we get this working?637Views0likes12CommentsRe: Can't create Virgin Media account with email with hyphen in it
The work around is as follows;p: Create the account using an email address with no dash. Oh, and the password can’t have a dash in it either. Apparently a dash is an unacceptable word. Create the account up fully (confirm email, fill out security questions …) Change the email address to the one you want. This is a real faff, but it did seem to work. #virginmedia - please #letmedash - I thought speed was you thing?660Views0likes3CommentsRe: Can't create Virgin Media account with email with hyphen in it
Tried both double quests and backslash as you suggested. Sadly neither work. As far as I can see it is JavaScript verification of the email address on the webpage that simply refuses a dash/hyphen in the email address. All suggestions welcomed; and if Virgin could actually correct the issue that would be even better!736Views0likes0CommentsCan't create Virgin Media account with email with hyphen in it
I am trying to create my virgin media account but it will not let me because my personal email address has a dash in it. This email address is a third party email address (ie. not a VM one) as required, but it does have a dash/hyphen in it. This video shows the problem, but obviously I've used a fake email address to show the issue. https://youtube.com/shorts/2jFXU4XCI6c?feature=share Please resolve this. I've made two calls to the helpline and tried twice DM on Twitter but no success so far. How on earth do I create this account with my email address? Which, incidentally, I used just fine to create the account for this forum!860Views0likes16Comments