ChristmasLights
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Re: Virgin.net email
Matthew_ML wrote: Hey allanwall, thank you for reaching out and I am so sorry to hear you having some email issues, also a warm welcome to the community. What error are you getting when you are trying to login? Who has advised this email is now run by BT? Please provide some screenshots of the error cheers Seriously Matthew read the thread. A VM customer service agent (aka a member of ‘the team’), told the paying customer that their email issue was something to do with BT, now you know, and I know that this was a complete lie. In the past, the generic BS from CS (sorry, ‘the team’), was that the Virgin.net addresses were controlled by TalkTalk, it wasn’t true then and isn’t now, although the lie seems to have moved onto being a BT problem. Let’s not underestimate the lengths that VM’s offshore customer service people will lie just to get you off the phone! Now the real question though Matthew is do you want to work for a company that allows their CS agents to do this? Because it’s been going on for quite some time, and although we see the occasional ‘we’ll feed this back’, years, literally years later and the same stuff happens! Matthew, you are working for a company which routinely lies to its customers, you are better than that, please get your CV up to date. You’ll probably need it in the not too distant future.3KViews0likes1CommentRe: Virgin.net email
Honestly, and I’m afraid to say, the operative phrase here is, and I quote “After hours (and, in fact, days) of working my way through an automated support system setup to only deal with VirginMedia customers/account holders (which I am not),”. So you are not a VM customer, and hence aren’t paying them a single penny each month. Think about it why do you think VM should help you out at all? If they do help you, then who is paying for that support? Not you, that’ll be current VM customers. Tell me, do you believe that all current paying VM customers should pay just a little extra for your ‘free’ support? OK, firstly, the Virgin.net is somehow to do with BT? That’s complete rubbish, as you probably know, the truth is that you, not being a current VM broadband customer, the mailbox has been disabled in preparation for deletion, but the poorly trained CS agent, when in doubt, fell back to what they were told, ie make something up and lie! You get off the phone, they chalk up another successfully closed call, everyone’s happy, no? Well, except for you, but you are just the paying customer, so who cares? Except, in your case you aren’t paying, so really, really, who cares? Realistically, that email address is gone, you can’t access it, it’s gone. OK, your personal circumstances make that problematic, but assuming that VM’s automated (no human intervention involved), regard that all as irrelevant, what options do you have? Can you spin up alternative gmail or outlook.com address and start the, admittedly, laborious process of moving all of your contacts to this new address?3KViews0likes0CommentsRe: Complete preinstall disaster: unnecessary wayleave, postpones and questionable personal data handling
The black cable from the bottom of the Omnibox, does that vanish underground or go into your house? I suspect the former! If so, then I suspect that, as you surmise, you are actually connected up, except VM’s systems don’t acknowledge it and are sending you down some random rabbit hole of assuming Wayleave requirements. Now the fact that they are requesting you to get details from your neighbours, which is highly improper, does hint at they don’t actually know what is happening, are just making stuff up, and stalling, probably in a hope that they can use this as a excuse to not pay you the required compensation! Won’t work of course, armed with the evidence, but VM work on the basis that the majority of people in your position won’t know their rights nor know how to escalate it to the Ombudsman services and provide the evidence required.1.1KViews2likes1CommentRe: cancelling broadband
When you signed up to VM, you basically promised to pay them x£ per month for the next 18? months, and they will, not unfairly, hold you to that promise. So how many months are left in your minimum term contract, 9, 10? Multiply that by the monthly cost, and that, roughly, is how much VM will, legitimately expect you to pay them to leave early.1.2KViews0likes1Comment