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999rgch · 22-08-2023

Had Virgin installed about three months ago and everything has been working fine. I’m using the hub 4 as modem only with a Deco mesh system. The tv box is connected direct to the Deco with Ethernet cable.lately the tv box keeps telling me there is a ...

999rgch · 06-05-2023

I have a new installation booked for 25th May. I believe there will be a team taking the cable to the property prior to the installation. Is there a phone no I can call to ensure that isn’t done before the 18th as that is when I move into the propert...

999rgch · 06-05-2023

Anyone having trouble logging in, keeps saying it’s a problem their end and working on it.

999rgch · 22-08-2023

I don’t think that’s as easy as it sounds. I’d need to change the hub back from modem only mode, which would involve setting it up differently and changing settings on all other hardware currently connected. The problem is intermittent so I could do ...

999rgch · 22-08-2023

I haven’t tried Wi-Fi as the installer recommended Ethernet if available, plus I have the tv connected directly via Wi-Fi and I want to keep the connections easily identifiable.

999rgch · 06-05-2023

Have tried replying but it failed to send

999rgch · 06-05-2023

I hope the advice was right, but I am still concerned. I have asked them to ensure no one goes onto the property before 18th May as they do not have permission. If they do there could well be repercussions. It’s a simple request but very hard to get ...

999rgch · 06-05-2023

Many thanks. I called the installation team who assure me that they won’t go on the property till 25th. Iwasunder the impression that the pre installation team pulled the cable across from the box and ran it to the side of the house and the installat...

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