kirstytrigg
Tuning in
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Unable to set new secondary email account password
Yes, there are no security answers set for the account. So you recommend I spend another 40 minutes on the phone to customer services who completely fail to solve my problem. I have a sense of deja vu. I spent a lot of time complaining to Virgin Media that I couldn't access Netflix. That took 10 of my 18 month contract period to resolve, even with the intervention of this forum. I've stayed with Virgin Media as they have been competitively priced. I have to admit the customer service seems to be increasingly terrible and I'm begining to worry I have made a mistake. Ok, thanks Virgin Media. It just easier to change my email addresses everywhere I can.443Views0likes1CommentUnable to set new secondary email account password
I have been with NTLWorld/VirginMedia for something like 20 years. When I first established my account I setup ntlworld.com email addresses. The email address I use for many many different logins online is not the same email address that I use to login to my Virgin Media account. I've looked at various explanations of how to set a password for my old email address, but I'm not getting anywhere. When I log in to my account, using the 'primary; email address, I can't see any reference to the secondary account in account settings, though I can reset a password for my primary email account. I believe I need to generate an app password now, to get round multi factor authentication, but I seem to have no way to do this. Please let help. I spent around 40 minutes on the phone to customer support, who I'm afraid failed to assist. If Virgin Media is not keen to continue to provide email support, then I would really like you to say so. That way I could make the effort to change my emails over to another account - which I have already starting doing.668Views1like3Comments