ContributionsMost RecentMost LikesSolutionsRe: Reroute external cables Hi again Steven, thanks for your help. Sadly ever since my new Virgin Media account was set up (nearly 5 years ago) I have never been able to access it on line. I constantly get the 'email or password not recognised' message and despite attempting to rectify this via the change password or use a different email address I have never been able to do so. Can you please confirm, via this format, when the technician will be attending Thank you again Mick M Re: Reroute external cables Hi Carley, I have checked the envelope icon and the only messages in there are a welcome message and ones about badges. Thanks Re: Reroute external cables Hi Paul, I dont appear to have received a private chat invite? Can we please process this ASSAP as I need to get the cables repositioned soonest, Thanks Reroute external cables Hi, we've seen the previous posts re this subject and are hoping someone from the Virgin team can contact us. We are currently redesigning our front garden and, as with previous posts, the VM cables running to our bungalow are literally inches below the lawn and garden surface. As the lawn and garden is being removed and hard landscaped we need the cables extending and rerouting. We understand there is a charge for this which was £25, is this still the case? Solved