GuyMal
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Joined 3 years ago
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Patchy WiFi - 3rd WiFi pod?
Hi Sabrina_B Sorry to attract your attention like this, but I think private messaging has timed out, and I wasn’t sure what to do. The TVs have been working well, but the WiFi is still patchy. I think you were going to send me a third pod but I don’t think you did. Can you help please? Guy287Views0likes1CommentRe: No Remote with Replacement TV Box
Hi Roy, That’s really helpful. I hope I haven’t been a dummy. When I got to the point in the setting up process to pair the new remote with the new box - when I couldn’t find the new remote - I didn’t really persevere. I did press the Virgin Home button on the old remote, but the picture (pairing remote with tv) didn’t change. If there was a ‘skip this step’ option I didn’t notice it - but I didn’t look very hard because it had been impressed on me, when I first joined Virgin last year, that each remote was specifically paired with its own box, and wouldn’t work on any other box. I’ll give Virgin until tomorrow to respond, before trying to install the equipment again and skipping (or repeating) the pairing or the remote with the TV. The TV was difficult to pair with the remote last year (I can’t remember how I did it, but I think YOU might have helped Roy!) - which is another reason why I was reluctant to repeat it using the instructions on the screen and the old, already paired remote.1.7KViews0likes2CommentsNo Remote with Replacement TV Box
Virgin sent me a new, primary, TV box. It arrived on 3/2 but I only installed it today (13/2) because I had recordings I wanted to watch (which were unavailable to stream). But when I got to the bit in the instructions about pairing the new remote with the TV, I found that the new remote was not in the box (not in the original parcel with the tv box and power lead). So I’ve reinstalled the old box for now. I’m 95% sure that Virgin didn’t send a remote as I have no recollection of opening that section of the box when it arrived. I certainly didn’t unpack the power lead. Plus I have spent the last hour searching for it (and the house is really tidy at the moment!). But it’s only 95%… I would like Virgin to send me a new remote, or do I have to send it all back? I have sent a private message, but thought I’d better copy it here, as I have been told off by Virgin in the past for using the private message facility for the wrong type of query.1.8KViews0likes5CommentsRe: Can’t Play Recordings on Second Box
Swapping the boxes around just moved the problem. The second box is now downstairs next to the hub, but I still can’t playback recorded programmes on it, though everything else seems to be working (including streaming - and pausing, rewinding and recording live tv). The primary box seems to be functional now I’ve switched them, but it’s worth mentioning that when we had the tv boxes in this configuration before, we had a similar intermittent problem with the primary (upstairs) box- except it was worse because we lost all functionality except live tv (i.e. couldn’t stream or record anything or rewind live tv).2.9KViews0likes3CommentsRe: Can’t Play Recordings on Second Box
My second box won’t play back recordings. I phoned 150 (this afternoon) but it wasn’t working so I phoned 03454541111 and went through the automated checklist. I said everything was fine and they sent me a link and did a hard reset on the hub. The second box still won’t play - Virgin said they’d chat online but when I clicked the link to do this it wasn’t functioning so I came here. This has been an intermittent fault since we joined Virgin in April 2023. They recently sent us a pod, which I’ve plugged in, but there are no ‘internal’ walls between the hub (which is next to the primary box) and the second box, which is only about 5 metres away (albeit on a different floor). I think the second box is faulty. Previously the positions of the 2 TV boxes were reversed (because we mostly watch TV in the bedroom where the second box currently is), but swapping them hasn’t helped long term. I have tried switching the 2nd TV box off and on but that didn’t help - I am about to try rebooting it at the plug, but even if that works I still need a permanent fix. My broadband upload speed has been a consistent 192 today.6KViews0likes0CommentsRe: Can’t Play Recordings on Second Box
Thanks Roy That sounds really helpful. I generally turn the boxes off - using the remote - when we’re not watching TV. Would it be better to leave the main box on all the time? When I first got the 360 box I worked out the electricity saving from Eco start and it was negligible, so have switched to active. Virgin recently persuaded me to upgrade my WiFi, though it isn’t performing as promised (neither was the former setup), but it’s never quite bad enough for me to do anything about it. If I still get the problem after following your advice then I’ll ask Virgin about the WiFi. Thanks again.6.9KViews0likes2Comments